How do I place an order?
To place an order simply add items to cart and proceed to checkout. If you would like to speak to us first, fill out the contact form or give us a call and we will be happy to assist you further.
Payment and Shipping
Our policy is to place your order with our factory within 24 hours of receiving an order and full payment has been received in cleared funds. albeit this can vary subject to stock availability. Times quoted are in good faith, but shall not be binding. The Seller can accept no responsibility for transport delays causing late delivery. An extra handling charge may be incurred for re-dispatched parcels.
The Barber Chair Factory is not liable for delayed, missing or damaged parcels/contents if a delivery signature has not been obtained where the parcel has been left in a designated safe place at your request. If you choose to have your order delivered to a location you deem as ‘safe’ then the liability transfers to you. Any furniture ordered will be delivered to the front door and ground floor premises only, as drivers are not insured to take upstairs or inside of premises.
All delivery cost are excluded in the price and will be added at checkout.
Please register a valid address to calculate the costs. Otherwise contact us.
Prior to dispatch orders may be cancelled. Cancellation after dispatch cannot be accepted.
Shortages & Damages
Goods must be inspected on delivery for shortages or damages before signing for delivery. shortages or damages must be reported to The Seller within 24 hours of receipt of goods.
Secure ordering & payment options
Ordering is fast and secure with our payments Gateways inc Paypal
Returns & refunds
If goods have been ordered in error or are unsuitable The Buyer must pay for the return postage.
Goods must be returned within 7 days of receipt, unused, in perfect condition and sent back in its original packaging.
If items are returned as unsuitable The Buyer will only be entitled to a refund on the item purchased and not the original postage paid.
Carriage for any alternative items is to be paid for by The Buyer. The Seller accepts no responsibility for items lost in transit. It is recommended that a receipt of posting is obtained and it is the Buyers responsibility to ensure adequate insurance is purchased to cover the items being returned.
Any faulty items which are still under our 1-year warranty must be reported and sent back for inspection before a refund or a replacement can be issued. This process can take between 10-14 days. Carriage will not be refunded when items are returned as unwanted, unsuitable or ordered in error.